In Person
Our offices on Sandgate High Street near Folkestone, Kent, in the UK are open to the public between 9am and 5pm, Monday to Friday. Please pop in to discuss your existing or future website project.
Learn about the history of our 98 Sandgate High Street office.
Telephone and Fax
To contact us by telephone please call +44 (0)345 363 7163. You can also send faxes to this number.
We will answer your call immediately or respond to a voicemail message within 30 minutes between 9am and 5pm (GMT/BST) Monday to Friday. If you call outside these times we may be able to help but we guarantee to call you back the next working day.
If your fax requires a response we will generally respond to it on the same day, or the following working day if it is received outside our office hours shown above.
Our general enquiries email address is info@praterraines.co.uk. If you have a specific enquiry, please address it to one of the named contacts in the table below.
We will generally respond to emails within 1 working day of receipt.
Post
Our postal address for all matters is 98 Sandgate High Street, Folkestone CT20 3BY, UK.
If your post requires a response, we will generally send the response by first class post the working day after we receive your item, or call you as described above if this is more appropriate.
Contact List
| Person to contact | Email address | Telephone number | |
|---|---|---|---|
| Quotes, New work, Invoices & Accounts payable: | Tim Prater Managing Director | tim@praterraines.co.uk | +44 (0)345 363 7163 and ask to speak to Tim |
| Design Lead and Customer support: | Gary Fuller Customer Support Manager | gary@praterraines.co.uk | +44 (0)345 363 7163 |
| Technical enquiries & Bug reports: | Matt Raines Technical Director | matt@praterraines.co.uk | +44 (0)345 363 7163 and ask to speak to Matt |
| Financial Services Systems: | Stewart Christie Financial Services Lead Developer | stewart@praterraines.co.uk | +44 (0)345 363 7163 |
| Typo3 Development & System Administration: | Dalton Avery Developer | dalton@praterraines.co.uk | +44 (0)345 363 7163 |
| Search Engine Optimisation & Content Development: | Rosa Morris Developer | rosa@praterraines.co.uk | +44 (0)345 363 7163 |
Please see the information elsewhere on this site for speculative job applications.
Complaints
If you have complaints about the level of service you have received from us, please address them in the first instance to complaints@praterraines.co.uk and we will contact you within 1 working day of receipt. We’ll do our best to resolve the issue, but if you are unsatisfied with our response and the issue relates to the registration of a .uk domain name, your complaint may be eligible to be investigated by Nominet under their Dispute Resolution Service.
If your complaint relates to the online behaviour of one of our customers, please read our abuse policy which includes instructions on contacting us to report abuse.
Legal Information
Registered company number in England and Wales: 6110329.
VAT registration number: 904 4332 53.
Registered office: Prater Raines Limited, 98 Sandgate High Street, Folkestone CT20 3BY, UK.
Company Directors: Tim Prater, Managing Director and Matt Raines, Technical Director.