When the CIPR needed to transfer from their existing developers, Prater Raines worked with them to minimise the disruption of transfer of their web hosting and providers.
The CIPR have a number of different sites, all of which needed transferring to new hosting hardware, including the configuration of new virtual machines. By liaising carefully with the previous developers, managing the domain name transfer process, running our own DNS servers, and specifying, buying and installing new servers, the three public facing websites were publicly available throughout the transfer with no downtime, and editing and updating of the sites was restricted for just a few minutes.
With their sites transfered, we offer help-desk support to their team through an online ticketing system (as well as through phone support and meeting up on-site: we believe in “real person” support!).
Our support includes hosting support, domain management, dealing with any technical issues, dealing directly with third-party providers on the CIPR’s behalf and bugfixing for a straightforward annual support fee.
We are also working with the CIPR on enhancements and developments to their site, offering cost-effective web development.