In Person
Our offices on Sandgate High Street near Folkestone, Kent, in the UK are open to the public between 9am and 5pm, Monday to Friday. Please pop in to discuss your existing or future website project.
Learn about the history of our 98 Sandgate High Street office.
Telephone
To contact us by telephone please call the appropriate number below, or for general enquiries call +44 (0)1303 905245.
We will answer your call immediately or respond to a voicemail message within 30 minutes between 9am and 5pm (GMT/BST) Monday to Friday. If you call outside these times we may be able to help but we guarantee to call you back the next working day.
Our general enquiries email address is info@praterraines.co.uk. If you have a specific enquiry, please address it to one of the named contacts in the table below.
We will generally respond to emails within 1 working day of receipt.
Post
Our postal address for all matters is 98 Sandgate High Street, Folkestone CT20 3BY, UK.
If your post requires a response, we will generally send the response by first class post the working day after we receive your item, or call you as described above if this is more appropriate.
Contact List
| Person to contact | Email address | Telephone number | |
|---|---|---|---|
| Lib Dem Fleet Support and Typo3 Development: | Dalton Avery Customer Support & TYPO3 Lead | dalton@praterraines.co.uk | +44 (0)1303 905252 |
| Financial Services Systems: | Stewart Christie Financial Services Lead | stewart@praterraines.co.uk | +44 (0)1303 905246 |
| Design, Email Accounts, Data Protection, Email Your MP, General Enquiries & Support: | Gary Fuller Customer Support Manager & DPO | gary@praterraines.co.uk | +44 (0)1303 905245 |
| WordPress Support, Search Engine Optimisation & Content Management: | Rosa Morris Content Developer & WordPress Lead | rosa@praterraines.co.uk | +44 (0)1303 905244 |
| Quotes, New work, Invoices & Accounts payable: | Tim Prater Managing Director | tim@praterraines.co.uk | +44 (0)1303 905250 |
| Technical Lead: | Matt Raines Technical Director | matt@praterraines.co.uk | +44 (0)1303 905248 |
Please see the information elsewhere on this site for speculative job applications.
Complaints
If you have complaints about the level of service you have received from us, please address them in the first instance to complaints@praterraines.co.uk and we will contact you within 1 working day of receipt. We’ll do our best to resolve the issue, but if you are unsatisfied with our response and the issue relates to the registration of a .uk domain name, your complaint may be eligible to be investigated by Nominet under their Dispute Resolution Service.
If your complaint relates to the online behaviour of one of our customers, please read our abuse policy which includes instructions on contacting us to report abuse.
Legal Information
Registered company number in England and Wales: 6110329.
VAT registration number: 904 4332 53.
Registered office: Prater Raines Limited, 98 Sandgate High Street, Folkestone CT20 3BY, UK.
Company Directors: Tim Prater, Managing Director and Matt Raines, Technical Director.