How to Configure your Email

If we provide your email you can read it online using the supplied username and password at our webmail application.

To read or download your email in a desktop application we recommend Mozilla Thunderbird. You’ll need to choose whether you want to read your email on one or more devices.

If you want to download all your email onto your current computer, choose “POP3” as the incoming account type when you set up your account. In this case you will not be able to read your email on more than one computer, mobile phone, or table, or use our webmail application.

To share your email between more than one device or between your device and our webmail application, choose “IMAP” as the incoming account type. In this case changes you make from any device or the webmail application (such as deleting or sending email) will affect other places you read your email. Bear in mind that your email account includes a limited quota. If you choose to use IMAP any emails you do not delete from your account will count towards your quota.

If you use Thunderbird version 3 or higher, Microsoft Outlook 2007 or higher, Evolution, KMail, or Kontact, your account details are configured automatically by entering your email address in the account setup, and you do not need to enter the server names, ports, or your username manually.

For other mail readers including mobile phones, you will need to manually enter the details:

Outlook 2016 / Office 365 Settings

You will need to add your email account with Outlook closed. You can do this by accessing the Control Panel (you’ll need to search for it in Windows 10, as the Settings app is now the default). In Control Panel, you should set “View by:” to “Small icons”. You should then select “Mail (Microsoft Outlook 2016)”. In the window that loads, click on the “Email Accounts” button.

This will load a window with a list of email accounts. You should click “New”, which will load a further window on which you should choose the “Manual setup or additional server types” radio button before clicking “Next”. On the page that loads, select the “POP or IMAP” radio button and click “Next” again.

On the page that loads, add the appropriate details for your account. Ensure that for the “Incoming mail server” the server is set to “mail.praterraines.co.uk” and that for the “Outgoing mail server (SMTP)” the server is also set to “mail.praterraines.co.uk”. Make sure that the “Require logon using Secure Password Authentication (SPA)” checkbox is unticked. Once you’ve added the other details, click “More Settings”

On the window that loads, select the “Advanced tab”. Ensure that for the “Incoming server (IMAP)” the port is set to “993”, with “Encryption method” set to “SSL/TLS” and for the “Outgoing server (SMTP)” the port is set to “587”, with “Encryption method” set to “STARTTLS”.

Next select the Outgoing Server tab and make sure that “My outgoing server (SMTP) requires authentication” is ticked and “Use same settings as my incoming mail server” is selected.

You should then click Ok on the “More Settings” window and next on the “Add Account” window. This should result in the settings being tested before they’re saved.

If you’ve already set up your account using the old settings, you can edit them by clicking on “File”, followed by “Account Settings” and then “Server Settings”. In the pop-up that loads check you settings against the settings mentioned above. Once they match, click “Next” and the settings should save and work.

iOS Setup Instructions for iPhone and iPad – 9.0.2

If you experience any problems with setup, please email gary@praterraines.co.uk or call 0345 363 7163 during office hours.

Initial Setup

• Open the Settings app.
• Tap “Mail, Contacts, Calendars” from the menu on the left.
• Tap “Add Account” from the options on the right.
• Tap “Other” from the options on the right.
• Tap “Add Mail Account” from the options on the right.
• Fill out the form that pops up and tap “Next” on the top right of the form.
• Fill out the form that appears after you tap next with the “Host Name” mail.praterraines.co.uk, and your username.
• Make sure to add the same values to the “OUTGOING MAIL SERVER” section, including filling in the password, which will be missing.
• Tap “Next” on the top right of the form followed by “Save”, also in the top right of the form (the details will be verified, which may take a few seconds).
• The account should then appear in the “ACCOUNTS” list on the right and your email should now work.

If you are unable to send email:

• Tap the relevant account name on the right.
• Tap “Account” on the right.
• Tap “SMTP” in the form that pops up.
• Tap “mail.praterraines.co.uk under “PRIMARY SERVER” on the form.
• Check that the value next to “Authentication” is “Password” and next to “Server Port” is “587” (if not tap on the values to change them).
• Tap “Done” on the top right of the form.
• Tap “Account” on the top left of the form.
• Tap “Done” on the top right of the form.
• Your email should now be working.

iOS Setup Instructions for iPhone and iPad – 13.7

Initial Setup

• Tap Settings
• Tap Passwords & Accounts
• Tap Add Account
• Tap Other
• Tap Add Mail Account
• Add your login details:
  • Name
  • Email
  • Password
  • Description
• Tap Next
• Make sure that both Incoming Mail Server and Outgoing Mail Server have:
  • mail.praterraines.co.uk in Host Name
  • foci-site-name in Username
  • Your password in Password
• If not, add them
• Tap Next
• The account should then verify.
• Tap Save