How to Configure your Email

If we provide your email you can read it online using the supplied username and password at our webmail application.

To read or download your email in a desktop application we recommend Mozilla Thunderbird. You’ll need to choose whether you want to read your email on one or more devices.

If you want to download all your email onto your current computer, choose “POP3” as the incoming account type when you set up your account. In this case you will not be able to read your email on more than one computer, mobile phone, or table, or use our webmail application.

To share your email between more than one device or between your device and our webmail application, choose “IMAP” as the incoming account type. In this case changes you make from any device or the webmail application (such as deleting or sending email) will affect other places you read your email. Bear in mind that your email account includes a limited quota. If you choose to use IMAP any emails you do not delete from your account will count towards your quota.

If you use Thunderbird version 3 or higher, Microsoft Outlook 2007 or higher, Evolution, KMail, or Kontact, your account details are configured automatically by entering your email address in the account setup, and you do not need to enter the server names, ports, or your username manually.

For other mail readers including mobile phones, you will need to manually enter the details:

Type Server name Port Secure connection Authentication Username Password
Incoming server (for just one computer) POP or POP3 110 or


Required (TLS or STARTTLS) Required Will be provided to you when we create the account Encrypted
995 or


Required (SSL)
Incoming server (for more than one computer) IMAP 143 or


Required (TLS or STARTTLS) Required Will be provided to you when we create the account Encrypted
993 or


Required (SSL)
Outgoing server Internet email: SMTP 587 Required (TLS or STARTTLS) Required Use same settings as my incoming mail server

Outlook 2016 / Office 365 Settings

You will need to add your email account with Outlook closed. You can do this by accessing the Control Panel (you’ll need to search for it in Windows 10, as the Settings app is now the default). In Control Panel, you should set “View by:” to “Small icons”. You should then select “Mail (Microsoft Outlook 2016)”. In the window that loads, click on the “Email Accounts” button.

This will load a window with a list of email accounts. You should click “New”, which will load a further window on which you should choose the “Manual setup or additional server types” radio button before clicking “Next”. On the page that loads, select the “POP or IMAP” radio button and click “Next” again.

On the page that loads, add the appropriate details for your account. Ensure that for the “Incoming mail server” the server is set to “” and that for the “Outgoing mail server (SMTP)” the server is also set to “”. Make sure that the “Require logon using Secure Password Authentication (SPA)” checkbox is unticked. Once you’ve added the other details, click “More Settings”

On the window that loads, select the “Advanced tab”. Ensure that for the “Incoming server (IMAP)” the port is set to “993”, with “Encryption method” set to “SSL/TLS” and for the “Outgoing server (SMTP)” the port is set to “587”, with “Encryption method” set to “STARTTLS”.

You should then click Ok on the “More Settings” window and next on the “Add Account” window. This should result in the settings being tested before they’re saved.

If you’ve already set up your account using the old settings, you can edit them by clicking on “File”, followed by “Account Settings” and then “Server Settings”. In the pop-up that loads check you settings against the settings mentioned above. Once they match, click “Next” and the settings should save and work.

iOS Setup Instructions for iPhone and iPad – 9.0.2

If you experience any problems with setup, please email or call 0345 363 7163 during office hours.

Initial Setup

If you are unable to send email:

iOS Setup Instructions for iPhone and iPad – 13.7

Initial Setup