How to Configure your Email

If we provide your email you can read it online using the supplied username and password at our webmail application.

To read or download your email in a desktop application we recommend Mozilla Thunderbird. You’ll need to choose whether you want to read your email on one or more devices.

If you want to download all your email onto your current computer, choose “POP3” as the incoming account type when you set up your account. In this case you will not be able to read your email on more than one computer, mobile phone, or table, or use our webmail application.

To share your email between more than one device or between your device and our webmail application, choose “IMAP” as the incoming account type. In this case changes you make from any device or the webmail application (such as deleting or sending email) will affect other places you read your email. Bear in mind that your email account includes a limited quota. If you choose to use IMAP any emails you do not delete from your account will count towards your quota.

If you use Thunderbird version 3 or higher, Microsoft Outlook 2007 or higher, Evolution, KMail, or Kontact, your account details are configured automatically by entering your email address in the account setup, and you do not need to enter the server names, ports, or your username manually.

For other mail readers including mobile phones, you will need to manually enter the details:

Type Server name Port Secure connection Authentication Username Password
Incoming server (for just one computer) POP or POP3 mail.praterraines.co.uk 110 or

8110

Required (TLS or STARTTLS) Required Will be provided to you when we create the account Encrypted
or
995 or

8995

Required (SSL)
Incoming server (for more than one computer) IMAP mail.praterraines.co.uk 143 or

8143

Required (TLS or STARTTLS) Required Will be provided to you when we create the account Encrypted
or
993 or

8993

Required (SSL)
Outgoing server Internet email: SMTP mail.praterraines.co.uk 587 Required (TLS or STARTTLS) Required Use same settings as my incoming mail server

Outlook 2016 / Office 365 Settings

You will need to tick the “Let me set up my account manually” checkbox, which is found when you click “Advanced options” upon adding a new account. Choose the “IMAP” option on the “Choose account type” page. On the next page, make sure that the “Require logon using Secure Password Authentication (SPA)” checkbox is unticked for both the incoming and outgoing servers.

Ensure that for the “Incoming mail” the server is set to “mail.praterraines.co.uk” and the port is set to “143”, with “Encryption method” set to “None”. Ensure that for the “Outgoing mail” the server is set to “mail.praterraines.co.uk” and the port is set to “587”, with “Encryption method” set to “STARTTLS”.

Outlook may well still fail to set up the account correctly. If so, this will likely be a result of the email address being used as the username. Try replacing the email address with the correct username. If you have any further issues, please do contact us.

iOS Setup Instructions for iPhone and iPad

The setup instructions below have been tested on versions of iOS up to iOS 9.0.2. If you experience any problems with setup, please email gary@praterraines.co.uk or call 0345 363 7163 during office hours.

Initial Setup

If you are unable to send email: